You have certain patient rights and protections that are guaranteed by state and federal laws. These laws help promote the quality and safety of your hospital care.
Our staff is committed to putting your needs first. As a patient at Almater Hospital, you can expect that your rights will be upheld with the utmost care and consideration. Additionally, we have established a Statement of Patient Responsibilities to signify the importance of mutual respect and cooperation as a foundation for quality healthcare.
- You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities.
- You have the right to receive care in a safe environment free from all forms of abuse, neglect or mistreatment.
- You have the right to be called by your proper name and to be in an environment that maintains dignity and adds to a positive self-image.
- You have the right to be told the names of your doctors, nurses and all healthcare team members directing and/or providing your care.
- You have the right to have a family member or person of your choice and your own doctor notified promptly of your admission to the hospital.
- You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety or health. You have the right to deny visitation at any time.
- You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes.
- You have the right to have your pain assessed and to be involved in decisions about treating your pain.
- You have the right to be free from restraints and seclusion in any form that is not medically required.
- You can expect full consideration of your privacy and confidentiality in care discussions, exams and treatments. You may ask for an escort during any type of exam.
- You have the right to access protective and advocacy services in cases of abuse or neglect.
- You, your family and friends, with your permission, have the right to participate in decisions about your care, treatment and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
- You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information provided will be appropriate to your age, understanding and language. If you have vision, speech, hearing, and/or other impairments, you will receive additional aids to ensure your care needs are met.
- You have the right to make an advance directive, appointing someone to make healthcare decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help to complete one.
- You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Prior to your discharge, you can expect to receive information about follow-up care that you may need.
- You have the right to receive detailed information about your hospital and physician charges.
- You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records. You may add information to your medical record by contacting the Patient Services Department. You have the right to request a list of people to whom your personal health information is disclosed.
- You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.
- You have the right to spiritual services. Chaplains are available to help you, please ask our Patient Services Coordinator to contact them.
- You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, primary nurse or other member of your healthcare team. You may also contact the Patient Services Department at (888) 581-1019 or email firstname.lastname@example.org.
- To the best of your knowledge, provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health; and provide, upon admission, a copy of your Health Care Proxy or other advance directives, if available.
- Notify your doctor or nurse if you have recently been taking any of the following: vitamins, minerals, both prescription and non-prescription medications, and herbal and nutritional supplements. By letting them know what you are taking, they can take steps to avoid possible problems with the medications and treatments you may be getting during your hospital stay.
- Let your nurse know if food is brought in for you from the outside. We need to see that the food is stored safely and won’t interfere with your special diet or treatment.
- Report any unexpected changes in your condition to the responsible medical care provider.
- Report whether you clearly understand each proposed course of action in your care and what is expected of you.
- Follow the treatment plan recommended by the healthcare team responsible for your care. This group may include doctors, nurses and allied health personnel who are carrying out the coordinated plan of care, implementing your doctor’s orders and enforcing the applicable hospital rules and regulations.
- Be responsible for your actions if you refuse treatment or do not follow your medical care provider’s instructions.
- Follow hospital rules and regulations affecting patient care and conduct.
- Be considerate of the rights of other patients and hospital personnel, especially with regard to minimizing noise, refraining from smoking and assuring the appropriate conduct of your visitors.
- Be respectful of the property of others.
- Assure that the financial obligations for your healthcare are fulfilled as promptly as possible.